DESIGN RESEARCH BIBLIOGRAPHY

A bibliography of sources which address the intersection between design and social science research. Most of the sources are methodological, although some will speak to a specific project in a way that is methodologically rich or evocative. This is a work in progress. If you know of sources that should be included, please contact INCITE.

BOOKS

Briefs, U., Ciborra, C. and L. Schneider (eds.) (1983) Systems Design For, With and By the Users. Amsterdam: North Holland.

Cooper, A. (1999) The Inmates are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore Sanity. Indianapolis, IN.: SAMS.

Frascara, Jorge (ed). 2002. Design and the Social Sciences: Making Connections. London: Taylor & Francis.

Jordan, B. (1996) "Ethnographic worksplace studies and computer supported cooperative work" in D. Shapiro et al (eds.) The design of computer-supported cooperative work and groupware systems. Amsterdam: North Holland/Elsevier, 17-42.

Molotch, H. (2003) Where Stuff Comes From: How Toasters, Toilets, Cars, Computers and Many Other Things Come to Be as They Are. New York: Routledge.

Norman, D. (2003) Emotional Design: Why We Love (or Hate) Everyday Things. New York: Basic Books.

Norman, D. (2002) The Design of Everyday Things. New York: Basic Books.

Norman, D. (1988) The Psychology of Everyday Things. New York: Basic Books.

Squires, Susan, and Bryan Byrne (eds). 2002. Creating Breakthrough

Ideas: The Collaboration of Anthropologists and Designers in the

Product Development Industry. Westport, Connecticut: Bergin & Garvey.

Suchman, Lucy (1987) Plans and Situated Actions: the problem of human-machine communication. Cambridge: Cambridge University Press.

JOURNAL ARTICLES

Beyer, H.R., and K. Holtzblatt (1995) Apprenticing with the Customer. Communications of the ACM, 38 (5), 45-52.

Blomberg, J., et al (2003) "An Ethnographic Approach to Design" in The Human-Computer Interaction Handbook: Fundamentals. Evolving Technologies and Emerging Applications. New Jersey: Lawrence Erlbaum Associations, Publishers.

Blomberg, J., Suchman, L. and Trigg, R. (1996) Reflections on a Work-Oriented Design Project. Human Computer Interaction, 11 (3), 237-265.

Blomberg, J. (1995) "Ethnography: Aligning Field Studies of Work and System Design" in A. F. Monk and G. N. Gilberg (eds.), Perspectives on HCI: Diverse Approaches London: Academic (pp. 175-197).

Blomberg, J. et al (1993) "Ethnographic field methods and their relation to design" in D. Schuler and A. Namioka (eds.) Participatory Design: Perspectives on systems design. Hillsdale, NJ: Lawrence Erlbaum Associates, Inc. (pp. 123-154).

Blythin, Steve et al (1997) "Never mind the ethno' stuff, what does all this mean and what do we do now: ethnography in the commercial world" interactions, Volume 4 (3) May.

Diggins, Tim, and Peter Tolmie (2003) "The 'adequate' design of ethnographic outputs for practice: some explorations of the characteristics of design resources" in Personal and Ubiquitous Computing, Volume 7 (3-4) July.

Dillon, Andrew (1998) "Commentaries: Cultural analysis and what designers need to know---a case of sometimes too much, sometimes too little, and always too late: why ethnography needs to show its relevance" in ACM SIGDOC Asterisk Journal of Computer Documentation, Volume 22 (1) February.

Esbjörnsson, Mattias, et al (2004) "Traffic encounters and Hocman: associating motorcycle ethnography with design" in Personal and Ubiquitous Computing, Volume 8(2), May.

Gilmore, David (2002) "Business: Understanding and overcoming resistance to ethnographic design research" in interactions, Volume 9 (3) May.

Hughes, J.A. et al (1994) "Moving out from the control room: ethnography in system design" in Computer Supported Cooperative Work, Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work. New York.: ACM Press (429-439).

Hughes, J.A. et al (1993) "From Ethnographic record to system design: Some experiences in the field" in Computer Supported Collaborative Work 1 (3), 123-147.

Hughes, John et al (1995) "The role of ethnography in interactive systems design" in interactions, Volume 2 (2) April.

Lewis, Scott et al (1996) "Ethnographic data for product development: a collaborative process" in interactions, Volume 3 (6) December.

Norman, D. A. (2002). Emotion and design: Atrractive things work better. Interactions Magazine, ix (4), 36-42.

Riquelme, H. (2001) "Do Consumers Know What they Want?" Journal of Consumer Marketing, vol. 18 (5).

Robinson, R.E., J.P. Hackett (1997) "Creating the Conditions of Creativity" in Design Management Journal, Fall Issue.

Transcript of a talk RR gave at the international "Doors of Perception" conference last fall: http://www.doorsofperception.com/doors/doors6/transcripts/robinson.html

Links to the Design Management Institute journal articles (RER authored): one and two

Article on creative process for the IIDA Journal "Perspectives" (RER authored):

http://www.iida.org/communications/publications/perspective/summer98/blackbox.htm

Rogers, Yvonne and Victoria Bellotti (1997) "Grounding blue-sky research: how can ethnography help?" in interactions, Volume 4 (3) May.

Simonsen, Jesper and Finn Kensing (1998) "Commentaries: Make room for ethnography in design!: overlooked collaborative and educational prospects" in ACM SIGDOC Asterisk Journal of Computer Documentation, Volume 22 (1) February.

Simonsen, Jesper and Finn Kensing (1997) "Using ethnography in contextural design" in Communications of the ACM, Volume 40 (7), July.

Suchman, L., R. Trigg, J. Blomberg (1998) "Working Artifacts: Ethnomethods of the prototype" paper presented at the 1998 American Sociological Association in the session Ethnomethodology: Hybrid Studies of the Workplace and Technology, Aug. 22, 1998, San Francisco, CA.

Suchman, L and R.H. Trigg (1991) "Understanding Practice: Video as a medium for reflection and design" in J. Greenbaum and M Kyng (eds.) Design at Work: Cooperative design of computer systems. Hillsdale, NJ: Lawrence Erlbaum Associates, Inc., 65-89.

Suchman, Lucy (1995) "Making work visible" Communications of the ACM, Volume 38 (9) September.

Tang, J.C. (1991) "Involving Social Scientists in the design of new technology" in J. Karat (ed.) Taking software design seriously: practical techniques for human-computer interaction design. San Diego: Academic (115-126).

Wasson, C. (2000) "Ethnography in the field of design" Human Organization 59(4): 377-388.

Wasson, C. (2002) "Collaborative work: integrating the roles of ethnographers and designers" in Squires, S. and B. Byrne (2002) Creating Breakthrough Ideas: the collaboration of anthropologists and designers in the product development industry. Westport: Bergin Garvey.

CONFERENCE AND WORKSHOP PAPERS

Blomberg, J. and R. H. Trigg (1995) Read/write access: Negotiation and translation at the border between ethnography and system development. Paper presented at the 94th annual meeting of the American Anthropological Association, Washington, DC.

Blomquist, Åsa and Mattias Arvola (2002) "Short papers: Personas in action: ethnography in an interaction design team" in Proceedings of the second Nordic conference on Human-computer interaction, October.

Blythe, Mark and Andrew Monk (2002) "Section 05: home and neighbourhood: Notes towards an ethnography of domestic technology" in Proceedings of the conference on Designing interactive systems: processes, practices, methods, and techniques, June.

Brooke, Tim and Jenna Burrell (2003) "DUX in practice I: From ethnography to design in a vineyard" in Proceedings of the 2003 conference on Designing for user experiences, June.

Dray, Susan M. (1998) "Structured observation: practical methods for understanding users and their work context" in CHI 98 conference summary on Human factors in computing systems, April.

Dray, Susan M. (1996) "Structured observation: techniques for gathering information about users in their own world" in Conference companion on Human factors in computing systems: common ground, April.

Forsythe, D. (1992) "Using Ethnography to build a working system" in M. Frisse (ed.) Proceedings of the 16th Symposium on comuer Applications to Medical Care. New York: McGraw-Hill, 505-509).

Ghosh, Kaushhik, and Apala Lahiri Chavan (2004) "|HCl overviews: Collaborating on ethnography & design research: center for ethnography & contextual innovation at HFI" in Extended abstracts of the 2004 conference on Human factors and computing systems, April 2004.

Grudin, J. and R. Grinter (1995) "Ethnography and Design" in Computer-Supported Collaborative Work 3(1). New York: ACM Press, 55-59.

Hughes, John A. et al (1997) "Designing with ethnography: a presentation framework for design" in Proceedings of the conference on Designing interactive systems: processes, practices, methods, and techniques, August.

Hughes, John A. et al (1992) "Faltering from ethnography to design" Proceedings of the 1992 ACM conference on Computer-supported cooperative work, December.

Hutchinson, Hilary et al (2003) "Domesticated design: Technology probes: inspiring design for and with families" in Proceedings of the conference on Human factors in computing systems. April.

Millen, David R. (2000) "Rapid ethnography: time deepening strategies for HCI field research" Proceedings of the conference on Designing interactive systems: processes, practices, methods, and techniques, August.

Monk, Andrew, Bonnie Nardi, Nigel Gilbert, Marilyn Mantei, John McCarthy (1993) "Mixing oil and water?: Ethnography versus experimental psychology in the study of computer-mediated communication" in Proceedings of the SIGCHI conference on Human factors in computing systems, May.

Myers, Michael (1999) "Investigating information systems with ethnographic research" in Communications of the AIS, December.

Nardi, B. (1992) "The Use of Scenarios in Design" in SIGCHI Bulletin, 24 (4), 13-14.

Ngwenyama, Ojelanki K. et al (1997) "Ethnographic research in information systems (panel session): an exploration of three alternative approaches to ethnography" in Proceedings of the eighteenth international conference on Information systems, December.

Ormerod, Thomas et al (2003) "Design & Usability Session Papers: Using ethnography to design a mass detection tool (MDT) for the early discovery of insurance fraud" in CHI '03 extended abstracts on Human factors in computing systems, April.

Pruitt, John and Jonathan Grudin (2003) "Informing DUX: Personas: practice and theory" in Proceedings of the 2003 conference on Designing for user experiences, June.

Shapiro, D. (1994) "The limits of ethnography: combining social sciences for CSCW" in Proceedings of the CSCW'94 Conference on Computer-Supported Cooperative Work. New York: ACM (417-428).

Simonsen, J. and F. Kensing (1994) "Take users seriously, but take a deeper look: Organizational and technical effects from designing with an intervention and ethnographically inspoired approach" in R. Trigg et al (eds.) Proceedings of the PDC'94 Participatory Design Conference. Palo Alto, CA: Computer Professionals for Social Responsibility, 47-58.

Weinberg, Jerry B. and Mary L. Stephen (2002) "Participatory design in a human-computer interaction course: teaching ethnography methods to computer scientists" in ACM SIGCSE Bulletin, Proceedings of the 33rd SIGCSE technical symposium on Computer science education, Volume 34 (1) February.

PRESS/MEDIA ARTICLES

Story in Business 2.0 on E-Lab

Interview in the AIGA online journal Loop

Article in Esther Dyson's Release 1.0, interview by Kevin Wehrbach

One and two stories in Fast Company (a third interview about the acquisition of E-Lab is on the site somewhere…)

WEB RESOURCES

Association for Computing Machinery - [parent organisation of Computer Supported Collaborative Work (CSCW) and Computing Human Interaction (CHI) and UbiComp]

Computer Professionals for Social Responsibility - [ runs the Participatory Design conference]

The Design Research Society

The Helen Hamlyn Research Center

Christina Wasson User Experience Bibliography